Stakeholder Engagement

At Jubilant Life Sciences, the stakeholder satisfaction is top preference and we value the concern of all our stakeholders associated directly or indirectly with the business.

The stakeholder engagement process involves a variety of activities such as stakeholder identification, consultation, prioritisation, collaboration and reporting, etc. The approach and frequency of the engagement with the stakeholders vary depending on the stakeholders. There are annual events like vendor meet for suppliers, annual general meeting for investors, exhibition for customers and others. In addition, respective departments take on with their specific stakeholder groups on need and regular basis.

The identification of all pertinent stakeholders and understanding their expectations is of high concern for us in our pursuit to ensure sustainability

 

  • Shareholders

    Shareholders

    We immensely value the efforts of our investors. We appreciate that the Investors are now looking beyond the shareholder value and are also concerned about the sustainability of the organisation. Carbon Disclosure Project, BSE GreenEx and Annual Business Responsibility Report (mandated for top 100 companies by SEBI) are a few results of this growing interest of our investors in the sustainability aspect of our Company.

    A dedicated Investor Relations department is laid down at the Corporate Office, Noida, which communicates with institutional investors of Jubilant Life Sciences. The Company Secretary along with his responsible team manages our retail investors, on the other hand.

    At Jubilant, we endeavour to keep the investors well informed of major events on an ongoing and periodic basis. Quarterly results, annual reports and Corporate Sustainability report are e-mailed on a periodic basis, and for those investors who have not shared their email addresses, mailing through postal services is done. The press releases and other relevant communication to the shareholders are shared after they are sent to the stock exchanges, without fail.

    Jubilant obtains its valuable feedback and suggestions through feedback forms mailed to investors on an annual basis to improve its service levels, and the same is also made available online on its website www.jubl.com. Other than Annual General Meeting, conference calls are hoisted quarterly for our investors to discuss the financial and operating performance.

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  • Customers

    Customers

    At Jubilant Life Sciences, we believe in customer centric approach and are focused on areas such as product innovation, excellence in quality, value pricing and service.

    We believe, a company cannot exist without its customers. Therefore, our customers are the most important stakeholders on whom the success of the organisation depends.

    The Sales Team of each business is responsible to engage with its respective customers.

    We, on a regular basis, put in efforts to engage ourselves with our existing and prospective customers, through direct communication or participation in several national and international exhibitions.

    Annually Customer Satisfaction Index is calculated for respective customers of each business. This feedback from customers enables us to identify, analyse and address our customer needs.

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  • Employees

    Employees

    At Jubilant, we believe that people could perform to their best of abilities in organisations, only if they feel truly connected. Therefore, our vision is to be an employer of choice and one of the most admired companies people would look up to work for. The focus is to develop organisational capabilities and improve our efficiency to have a capable and engaged workforce.

    To increase the satisfaction and enhance the commitment levels of our employees, our Human Resource team indulges in even greater involvement with utmost dedication.

    Various welfare policies are implemented to improve the quality of life. Employees are recognised for their good performance through various awards and recognitions.

    To improve the quality of life, various welfare policies are implemented from time to time. The employees also receive appreciation for good performances.

    To attend to the concerns of our employees, whistleblower policies have been revised and an ombudsman’s office has been established to take care of issues like discrimination and harassment apart from other issues.

    Employee feedback on the work environment and engagement is done through a sample survey once a year, every year.

    We have also partaken to the policy on CII Code of Conduct for affirmative action which reconfirms Jubilant’s commitment - that equal opportunity in employment for all sections of the society is a component of its growth and competitiveness.

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  • Suppliers  / Vendors

    Suppliers / Vendors

    The key to greater control over the value chain is good supplier relations. It helps reducing the risks and uncovers new opportunities as well. Since suppliers are essential to the products and service quality, we have placed processes and system in such a way that it connects with them consistently over and over again.

    At Jubilant, our Supply Chain Management Department is highly dedicated and efficient at dealing with suppliers / vendors and has divided them into six basic categories, namely -Raw materials, Packaging, Project / Turn-Key Suppliers, Transporters, Contractors, and others (such as IT/ R&D suppliers).
    We engage with its suppliers through an annual ‘Partners in Progress Meet’, meetings and supplier audits. 

    The Supplier Audits are conducted in a manner that every vendor/ supplier is taken in at least once in every three years; however the frequency of audit is dependent on the categorisation of the supplier. The suppliers are even made to declare a ‘Supplier Self-Assessment Evaluation Questionnaire’ which includes their basic information like information regarding their infrastructure, sourcing, manufacturing process, packaging & labelling, quality assurance and control, and a section on environment, health and safety.

    Besides, Jubilant has also successfully launched eJBuy which is an e-procurement model for paperless buying. This has resulted in increased efficiency, greater transparency in procurement process and the systematic information flow as well.

    The Supplier Concerns are addressed through various interactions on a continual basis and through annual ‘Partners in Progress’ meet.

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  • Government

    Government

    Government acts in numerous forms to influence business. This may include influencing businesses through tax, regulatory and other policies, and also creating a level playing field for businesses, providing them access to capital and other related functions as well. For Jubilant, falling in line to all the laws, rules and regulations is main concern.

    At Jubilant, our dedicated team at corporate as well as facility level takes up the responsibility for interacting with the respective regulatory and government agencies for various compliances and other related functions.

    We positively interact with government and regulatory authorities on an ongoing basis through a variety of industrial bodies, and other allied platforms.
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  • Media

    Media

    Media is one of the strongest and the most efficient opinion maker today. It plays an important role in initiating new trends which can influence markets and businesses as well to a great extent. Apart from this, media also helps in business communications through their numerous channels and build an effective brand image.

    Jubilant’s Corporate Marketing and Communications team is constantly engaged in awareness as well as perception management through effective communication with various stakeholders in order to acquire a positive mindshare through media interactions and communications.

    At Jubilant, we connect ourselves with the media fraternity through an integrated media outreach program that encompasses print publications, electronic media, digital media and also wire services. Besides nationwide key business publications, the regional level media journalists are also constantly engaged, and enhanced.
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  • Community

    Community

    Our Corporate Social Responsibility is an integral and essential part of how Jubilant conducts its business and how our efforts are directed towards community development through focus on primary education, basic healthcare service, and livelihood generation programmes intended for improving the employability of local youth as well as women.

    Jubilant Bhartia Foundation (JBF), established in 2007 as a not for profit organisation, manages the community engagement activities for Jubilant Life Sciences. The Foundation works at all the Company’s locations all over India, to address the needs of the local community.

    Besides all these JBF’s initiatives, the local plant management also strives to organise programmes involving surrounding community, where the employees get the most opportunities to interact with the community and understand them more closely.

    Jubilant Bhartia Foundation has, apart from these, also endeavoured to develop information & communication methodologies to address the needs and conduct various activities. These help in their rendezvous and better engagement with the community and in their quest of feedback for the ongoing community initiatives. Frequent interface with the local opinion leaders and community representatives provides adequate feedback which assists in evaluating the requirement and impact of social initiatives. This feedback thus helps to shape the community initiatives at the units, effectively.

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