The performance management system is based on 'Balanced Scorecard' method. The individual agrees his performance objectives on all quadrants at the beginning of the year with his superior. These objectives naturally flow from the objectives of the unit/business. At the end of the year his performance is assessed against the objectives set. The appraisal attaches as much importance to ''how'' results were achieved as to the results themselves. The rating is determined by the executive's 'supervisor' and reviewed by his superior. Therefore, two individuals are involved in assessing an executive's performance.

The appraisal process also gives the individual an opportunity to share in a formal manner his own career aspirations and what he needs from the organisation to enhance his own development. Based on an assessment of development needs, a development plan is drawn up for each manager.

Remuneration changes are made once every year based on the performance rating of the individual. The entire process is transparent and objective.

All managerial positions are transferable. The services of a manager can also be transferred to a subsidiary or associate company in India or abroad.